At TOFF PERFORMANCE, we strive to ensure your complete satisfaction. If you’re not happy with your purchase, here’s how we handle refunds and returns.
1. Eligibility for Refunds/Returns
- Physical Products:
- Items must be unused, in original packaging, and returned within 7 days of delivery.
- Proof of purchase (order number) is required.
- Digital Products/Downloads:
- Due to their nature, digital items are non-refundable unless defective.
- Final Sale Items:
- Clearance, personalized, or perishable goods (e.g., food) are not eligible for returns.
2. Return Process
- Contact Us: Email info@trsracing.com within 14 days to request a return authorization.
- Ship Back: Send the item to:Room 303, No.19 Xuwang Road, Xujing Town, Qingpu District, 201702，Shanghai, China
- Return shipping costs are [covered by customer].
- We recommend using a trackable shipping service.
3. Refund Timeline & Method
- Once we receive and inspect the item, refunds will be processed within 3 business days.
- Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
- Exchanges for a different size/color are subject to availability. Contact us first.
5. Damaged or Defective Items
- If your item arrives damaged or defective, email us within 5 days with photos and order details for a replacement or refund.
6. Non-Returnable Items
- Gift cards, intimate apparel, hygiene-related products (e.g., earrings), and custom-made items.
7. Questions?
Contact us at info@toffperformance.com or 86-13761842605.